astrobug said: Dude. Sorry about those shitty people :( I feel you!
It’s ok, it’s bound to happen.
So today I had this one table no one was able to take so I picked it up. It was an African American couple. (background info: I am in no way stereotyping black people don’t tip or anything other social stigmas) They seemed pretty nice when I greeted the table and took their drink order. The lady got a coke and the guy got a top shelf long island. So I thought to myself the guy is going top shelf and here to spend some money so I’m in luck. So I get the long island from the bartender and I bring it back, no more than 2 minutes later. When I set it on the table they guy goes “Did you have to go to Mexico and back to get this??” insinuating that I took forever to get his drink. They he proceed to taste it and tells me there is no alcohol in it and he cant taste it. Mind you I watched the bartender make it. and I tell him that I saw the bartender make it and there is the right amount of alcohol and ingredients in it and then I ask if there is anything I can do, so I take it back and get him a double shot of patron that he asked for, They order apps and they get them and he says to me lets see if you can get the long island right this time so I order him another one and watch the bartender make it and put more ice in it so he can taste the alcohol a little more, but essentially it was made the exact same. He says this one is much better. then they order both a 12oz filet mignon and a side of ribs and our two most expensive sides, Those are pretty expensive menu options for us being a steakhouse and they racked up a bill of $115 bucks. I ask when they get there food if everything came out alright and they say it came out fine except the ribs were a little burnt and they eat half there meals. Our ribs are a little black just because they are cooked on the grill so it’s bound to happen. They dont approach me when they ask for a manager and instead ask another server. So they do a bunch of complaining to the manager and we were all on to them trying to get their meal compped. So the guy proceeds to belittle the manager and my manager says that he cant take anything off since they ate half there meal then complained. They were real jerks about it then proceed to tell me that it wasn’t my fault, which it wasnt and say I did a great job for me and then they end up paying for their bill in total and dont leave me anything. The guy also complained that he is used to eating at 5 star restaurants and gave us a chance and he was disappointed.
Like if you go out to these expensive places and you throw a fit about your bill and cant leave your server something, you are a sack of shit.
Basically to any servers out there, I just want to know how you handle a situation in where you know a table i trying to get there meal comped and find any little problem with their food.
I feel like I did a fine job handling them but I’m just sick of shitty people getting away with shit like this.
Please do not come in and say your drinks have no alcohol in them while I watched them get made and make a stink about it, but proceed to down them. Then leave me comments under the tip line of your bill. I’m fine with all that since I just wanted you to leave, but don’t steal my fucking pen. Come on now.